Personal Information

• Name, email address, phone number, and postal address
• Professional details including job title, company name, and industry
• Educational background and previous financial training experience
• Learning preferences and goals for financial decision-making improvement
• Payment information and billing details for program enrollment

Technical Information

• IP address, browser type, operating system, and device information
• Website usage data including pages visited and time spent on our platform
• Learning progress data from our educational programs and assessments
• Communication preferences and interaction history with our support team

Service Delivery

We use your information to enroll you in appropriate learning programs, customize educational content based on your experience level, and track your progress through our financial decision-making courses. This includes sending program materials, scheduling consultations, and providing ongoing support.

Communication and Support

Your contact information enables us to respond to inquiries, send program updates, and share relevant financial education resources. We also use this information to gather feedback about our services and notify you about upcoming programs that might interest you.

Program Improvement

We analyze usage patterns and learning outcomes to enhance our educational content and delivery methods. This helps us identify which topics are most valuable to participants and where we can improve the learning experience.

Service Providers

We work with trusted service providers who help deliver our educational programs. This includes technology platforms for online learning, payment processors for course enrollment, and communication tools for program delivery. These providers are contractually required to protect your information and use it only for specified purposes.

Legal Requirements

We may disclose personal information when required by Australian law, court orders, or regulatory authorities. This includes compliance with taxation requirements, consumer protection laws, and other legal obligations applicable to educational service providers.

Technical Safeguards

Our systems use encryption for data transmission and storage, secure authentication protocols, and regular security monitoring. We maintain firewalls, intrusion detection systems, and access controls to protect against cyber threats and unauthorized access attempts.

Administrative Measures

Team members access personal information only when necessary for their role in delivering services. We provide privacy training, conduct background checks for staff handling sensitive data, and maintain clear policies about information handling and security procedures.

Incident Response

In the unlikely event of a data breach, we have procedures to quickly identify, contain, and assess the incident. We'll notify affected individuals and relevant authorities as required by Australian privacy law, and take steps to prevent similar incidents in the future.

Making a Request

To exercise your privacy rights, contact our privacy officer using the details provided below. We'll respond to your request within 30 days and verify your identity before processing any requests. Some information may need to be retained for legal or business purposes, which we'll explain if applicable.

Program Participation Records

Information about your participation in our financial education programs is retained for seven years after program completion. This enables us to provide ongoing support, verify credentials, and meet professional education record-keeping requirements.

Communication Records

Records of communications, including support inquiries and consultation notes, are kept for three years. This helps us maintain service continuity and resolve any questions about previous interactions or advice provided.

Financial Records

Payment and billing information is retained according to Australian taxation law requirements, typically seven years. This includes enrollment payments, refund records, and related financial documentation.

Cloud Services

Our learning platform and data storage systems may use cloud services with servers in countries including the United States and Singapore. These providers meet strict security standards and comply with privacy frameworks recognized by Australian law.

Transfer Safeguards

Any international transfers are protected by appropriate safeguards, including contractual clauses requiring equivalent protection to Australian privacy law. We regularly review these arrangements to ensure they continue to meet privacy requirements.

Essential Cookies

These cookies are necessary for the website to function properly, including maintaining your login session and preserving your privacy preferences. Essential cookies cannot be disabled without affecting website functionality.

Analytics Cookies

We use analytics cookies to understand which pages are most helpful to visitors and identify areas for improvement. This information is aggregated and doesn't identify individual users. You can opt out of analytics tracking through your browser settings.

Notification Process

When we make material changes to this policy, we'll notify active program participants at least 30 days before the changes take effect. This gives you time to review the updates and contact us with any concerns or questions.

Continued Use

Your continued use of quazentivor's services after policy changes indicates acceptance of the updated terms. If you don't agree with changes, please contact us to discuss your options, which may include account closure or data deletion.